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Call Us: 01388 812 777

AB Parts Store

Independent Specialist Retailer of Parts for Land Rovers

 

Terms & Conditions

It is important that you read these terms and conditions because you agree to abide by them when you use the AB Parts Store website and place orders with AB Parts.

We have tried to make them as easy to understand as possible but sometimes we must include the legal information. AB Parts may change this information from time to time by updating this page. You should check regularly to ensure that you are happy with any changes. This information is effective from September 2008.

In the following information the words ‘we’, ‘us’ and ‘our’ mean AB Parts.

About Us

AB Parts are a small independent company selling genuine, OEM and aftermarket new parts for all models of Land Rover vehicles. We are also the main distributor for KBX upgrade products for Land Rover Defender. We sell parts by mail order, you can place orders online at www.abpartsstore.co.uk or by telephone, email, FAX or by post. We do not have a shop but we do sometimes have a pitch at national Land Rover and other shows.


We are dedicated to your total satisfaction, as a small company we can offer you personal levels of service. If you have any suggestions or comments please email us at sales@abpartsstore.co.uk.

Our Contact details:

AB Parts
Phone: 01388 812777 Mobile 07930114905
Fax: 01388 812777
Email: sales@abpartsstore.co.uk
Postal address: 65 Parkside, Spennymoor, Co. Durham DL16 6SA
(Please note this address is not a retail outlet)

Making A Purchase
Making a purchase could not be easier. Just browse our catalogue, and click on any items that you wish to buy, select the quantity and any other options available – then add them into your ‘shopping cart’. After you have finished your selection, click on "Checkout" and you will be asked for the details that we need to be able to satisfy your order, you will be able to order and pay online using our secure server or choose other options such as ordering by email, FAX or post and paying by cheque or over the telephone.

Online payments
We accept credit card payments online using a secure payment provider (PayPoint) to take online payments. Our checkout system will take you through the payment steps but your order is not placed or payment authorised until you submit your order. By completing and submitting an electronic order form you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. You will need to make sure that the information and card details you type are correct as your order will not be shipped until payment is confirmed, you will be able to check and correct any details before you submit your order. By providing credit card details you are confirming that the card is yours or you are authorised to use it for payment.

Ordering by email, post, Fax or telephone
You can place your order by email, post, Fax or telephone. To post or Fax your order please use the online shopping cart then at Step 3 of the process print out your order page from the website and fax or post it to us.  You can provide credit card details by telephone or Fax, we advise you not to email your credit card details, by providing the details you are confirming that the card is yours or you are authorised to use it for payment. Cheques/postal orders should be made payable to 'AB Parts'. We must receive payment for the whole of the price of the goods you order, and any applicable charges for delivery, before your order can be processed unless we have agreed otherwise in advance in writing.


International payments
Prices are shown in £Sterling. If you are shopping from outside the United Kingdom your credit card company will convert the transaction from UK £Sterling to your own currency so exchange rates will vary.

The sales contract
When we confirm your order is received this is to show that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we ship your order and send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. We reserve the right to change the items for sale on our website, to change our prices and other content. Occasionally an error may occur with our web site and goods may be incorrectly priced in which circumstances we will not be obliged to supply the goods at the incorrect price. In the case of a change of price, we will always contact you first to ensure that the price is acceptable before shipping any goods. We also reserve the right to not accept an order.

If there is a problem with your order or we choose not to accept your order any credit card payments already taken will be refunded.

When buying goods and services by mail order or over the internet you are entering into a legally binding contract so it is in your own interests to read all of the information in our terms and conditions. For further information please see the Consumer Protection (Distance Selling) Regulations 2000 and the Electronic Commerce (EC Directive) Regulations 2002 which can be viewed at www.tradingstandards.gov.uk or contact your local Trading Standards office. Your statutory rights are not affected.

These terms and conditions are designed to comply with UK law.

Delivery Address
You must ensure the address and postcode entered during checkout is correct, if the address supplied is wrong and the delivery cannot be completed we may charge you for additional costs. Items returned to us as "un-deliverable" by our couriers will not be re-dispatched until you have confirmed the correct address and any extra costs have been paid in full. It is your responsibility to provide an address suitable for delivery where the item can be checked and signed for. A signature given at the address supplied by you will be taken as proof of delivery. You should ensure that the item can be delivered and signed for at the address you have supplied.

Shipping And Handling
We choose the most economical and reliable method of delivery for each order and aim to satisfy any particular requirements you may have. Costs for package and shipping will be included in your online order, if you do not wish to place your order online we will advise you of the costs before you make payment. If there are any problems with your order we will contact you as soon as possible to discuss the best solution.

We review our shipping charges regularly.

Delivery Schedule
We deliver your order on receipt of payment. We will normally send your order to you in 3 to 5 business days following receipt of payment. International orders are generally shipped in under 10 days.

We may be able to ship items more quickly depending on availability so if you have any particular requirements please let us know and we will aim to satisfy them as far as we possibly can. We will not be liable for delays caused by circumstances outside our reasonable control.

Back Orders
We try to keep our website up to date if something is out of stock but this may not always be possible. If your item is not in stock, we will back order for you. You will always be contacted with the option to cancel your order if you would rather not wait. Where possible we will try to provide you with details of alternative suppliers when we are unable to supply your order.

Guarantee
We aim to guarantee your satisfaction. We supply spare parts that are high quality, we do not sell inferior quality spares just to offer low prices. If you are not happy with any aspect of the service you receive please contact us as soon as possible with details and we will endeavour to put things right, please also see the returns policy for further information. Returns Policy Please note the following important information:

Parts for Land Rover models can vary depending on the year of manufacture, also some older vehicles may have been modified over the years so it is important that you order the correct part(s) for your vehicle, please contact us to check if you are uncertain.
Make sure the parts are fitted by a suitably competent person using the correct tools, safety equipment, etc.

Legally, you have the right to cancel your order up to seven days from receiving the part(s), but you will be liable for postage costs for all returned items. However, we allow up to 14 days for returns, provided the goods are returned in the condition in which they were sent out and you let us know that you will be returning them. All parts must be returned as unused, unmarked, and undamaged because otherwise they cannot be re-sold, or returned to our suppliers for a refund. So please make sure any parts are handled with care, even if wrongly ordered/supplied.

We will offer a replacement or refund when a part is returned within 14 days because:
It was faulty; or was genuinely damaged in transit; or was the wrong part due to an error on our web site; or we supplied the wrong part; or you ordered the wrong part by mistake; or you decide that you no longer want the part.

We cannot offer a replacement or refund if the part has been used; or damaged whilst being fitted; or has been sent to you as a special order and was agreed to be non-returnable before delivery; or you return it after 14 days.

You will have to pay the cost of the return postage and may be required to pay a handling charge if the part is to be returned to a supplier, we will inform you of this before you return the part to us. You will not have to pay return postage if the item is damaged or we send you the wrong part.

Disclaimer
The information contained in this website is provided by AB Parts and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. The product information and photographs are intended to provide you with an illustration of the item, for example colours often do not reproduce accurately online, we advise you to contact us to check the product meets your requirements if you are not sure. Manufacturers’ numbers are used for reference purposes only. In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of AB Parts. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, AB Parts takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
  • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • You may not create a link to this website from another website or document without our prior written consent.
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Privacy Policy

AB Parts is committed to ensuring that your privacy is protected, we do not disclose your information to third parties.

What we collect

We may collect the following information:

  • name and contact information including (but not limited to) email address and credit card details
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to complete your order, understand your needs and/or provide you with a better service, and in particular for the following reasons:

  • Internal record keeping
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us

For your protection we will never ask you to email us sensitive personal information, such as your password, bank account or credit card information. If you suspect that someone is using our email address or one similar to ours to send a forged email, please forward the email to us at sales@abpartstore.co.uk. Please don't cut and paste the email, and don't change the subject line or forward it as an attachment because that makes it harder for us to investigate. If you are ever in doubt about the authenticity of an email, don't provide personal or sensitive information in an email. Contact us direct and we will confirm if the email is from us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to AB Parts, 65 Parkside, Spennymoor, Co Durham DL16 6SA or email sales@abpartsstore.co.uk

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.